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Broken V700

FRN
Occasional Visitor

Broken V700

Hi all. I received a V700 from a disappeared company and I've tried to operate but no way to. Pressing the power switch, the endpoint turns on. I use the front switch and goes from standby to on and "VIDEO CONFERENCE" appears in green letters on the screen. When using the switch of the video, the screen is still black and the red LED to the right of the camera is fixed on.

 

Anyone know anything about this?

 

I tried updating from the network but the equipment does not seem to acquire any IP address.

And correct me if I'm wrong, the first 14 characters of the sticker on the back of the unit is MAC address, right?

 

Greetings and thanks in advance.

Message 1 of 3
2 REPLIES
Honored Contributor

Re: Broken V700

Are you sure that all THREE power switchers are on?

Please refer to >>> V 700 Setup <<< for details.

The 14 characters label ending CD is the serial number of V 700. The 6 symbols before CD are the second part of the unit MAC address.

 

Hope this could help.

WBR,

Mike

 

WBR,
Mike
--------------------------------------------
“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 2 of 3
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FRN
Occasional Visitor

Re: Broken V700

Hello, and thanks for answer.

 

As i said, I use the three switches; power, frontal and video. The endpoint works as monitor for a computer, but video doesn't works. There is only a fixed red led and black screen.

 

Besides, LED indicator in network switch stays off as if network cable is unplugged.

 

Greetings.

Message 3 of 3