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VSX-7000 Camera not working - blue screen

Occasional Visitor

VSX-7000 Camera not working - blue screen

The camera on the VSX-7000 doesn't work. It just shows up as a blue screen on the interface and it constantly tries to reboot itself (the camera, not the VSX unit) by moving around. Is there any way I can do a hard reboot that might get it to work, or is it just dead? I also tried to do a software update from 7.5.2 to the 9 version, but apparently I need a software key and it appears I can't get one because the unit is no longer supported. It seems like I should be able to get it for free if the software is available but I am unable to purchase it.
Message 1 of 5
Polycom Employee

Re: VSX-7000 Camera not working - blue screen

Sounds like a hardware problem and the unit will need to be replaced.  Give Polycom Support a call for pricing options


The software is available on the Polycom website but requires a key code to unlock it. During install.  Major software versions are chargeable because of additional 'features' that were included.


Software upgrades are free to customers with a current service contract.

Sr. Product Support Technician
Message 2 of 5

Re: VSX-7000 Camera not working - blue screen



we have a issue with polycom VSX is not detecting and video is getting off  with blue screen.

and we are getting communication maasage,camera is not moving freely make sure camera is moving and system will restart.


we have 5 system with this issue,plz suggest what is the resolution for this?i have attached snapshot

Message 3 of 5
Polycom Employee & Community Manager

Re: VSX-7000 Camera not working - blue screen

Hello Anwar_sajjad,

as already replied to your other post and advised to the original poster if you need help asap please contact your Polycom reseller and/or Polycom supportDetails are in my signature.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 4 of 5
Occasional Advisor

Re: VSX-7000 Camera not working - blue screen

after update camra is not working


Message 5 of 5