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Adding server certificate to Resource Manager

SOLVED
Moony
Contributor

Adding server certificate to Resource Manager

I am trying to load a new server certificate onto my Resource Manager from my entereprise CA. I consistently get the message "Failed to update the certificate store".

 

I have managed to add the Trusted Root CA and Trusted Intermediate CA but cannot get the Resource Manager to accept a server certificate. I have tried both SHA256 and SHA1 algorithms, DER and Base-64 encoded, uploading and copy & pasting to Resource Manager.

 

Has anyone else had this issue - and found a solution?

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Accepted Solutions
simons
Polycom Employee

Re: Adding server certificate to Resource Manager

Moony,

 

did you try to make sure the RPRM certificate has both client and server extensions loaded from the certificate template? If you are using the default webserver template from Microsoft, this does not have the client extensions loaded. You will have to create a new template that does include these.

 

S.

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Message 3 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Adding server certificate to Resource Manager

Hello Moony,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
simons
Polycom Employee

Re: Adding server certificate to Resource Manager

Moony,

 

did you try to make sure the RPRM certificate has both client and server extensions loaded from the certificate template? If you are using the default webserver template from Microsoft, this does not have the client extensions loaded. You will have to create a new template that does include these.

 

S.

View solution in original post

Message 3 of 3