Plantronics + Polycom. Now together as Poly Logo

Alarm on CMA 5000

Occasional Visitor

Alarm on CMA 5000

I am using CMA 5000 (ver 6.2.0) to manage endpoints and I am getting an alarm "The database connection is down". Can someone advice on what should I do?

Message 1 of 2
Polycom Employee & Community Manager

Re: Alarm on CMA 5000

Hello polycom_usr,

welcome to the Polycom Community.

The Software Version utilized by your organisation is no longer supported as it has been superseded by various later versions.


Is this a CMA with an external SQL database or the standard internal one?


I urge you to contact your Polycom reseller or Polycom support directly as you should really upgrade the setup and in addition we need to see the logs in order to help you troubleshoot this issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2