I RPD that are in quarantine with the 5002 warning.
What should I do to solve this problem?
Increase the alert period on DMA? how to do ?
welcome to the Polycom Community.
It is always useful to include the currently used Software version of all devices used as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
Usually, without looking into this without any details, its caused by an attempt to register and have incorrect credentials.
If you still suffer this issue please work with your Polycom reseller and ensure for future post's to provide minimum details as requested above.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Thanks for your help.
I actually forgot to put software release of DMA and RPD.
Here the versions :
DMA 7000 : 6.2.1 build 181360
RPD : 126.96.36.199261