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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,
I RPD that are in quarantine with the 5002 warning.
What should I do to solve this problem?
Increase the alert period on DMA? how to do ?

 

Best regards

4 REPLIES 4
HP Recommended

Hello Nono,

welcome to the Polycom Community.

It is always useful to include the currently used Software version of all devices used as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Usually, without looking into this without any details, its caused by an attempt to register and have incorrect credentials.

 

If you still suffer this issue please work with your Polycom reseller and ensure for future post's to provide minimum details as requested above.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi,

 

Thanks for your help.

I actually forgot to put software release of DMA and RPD.

Here the versions :

DMA 7000 : 6.2.1 build 181360

RPD : 3.4.1.55261

 

Best regards

HP Recommended

Help me please

HP Recommended
Hello

I already replied with a suggestion what could cause this error

As already explained the next step is to work with your POLYCOM reseller

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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