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Alert 5002 on DMA

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Occasional Contributor

Alert 5002 on DMA

Hello,
I RPD that are in quarantine with the 5002 warning.
What should I do to solve this problem?
Increase the alert period on DMA? how to do ?

 

Best regards

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Alert 5002 on DMA

Hello Nono,

welcome to the Polycom Community.

It is always useful to include the currently used Software version of all devices used as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Usually, without looking into this without any details, its caused by an attempt to register and have incorrect credentials.

 

If you still suffer this issue please work with your Polycom reseller and ensure for future post's to provide minimum details as requested above.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Contributor

Re: Alert 5002 on DMA

Hi,

 

Thanks for your help.

I actually forgot to put software release of DMA and RPD.

Here the versions :

DMA 7000 : 6.2.1 build 181360

RPD : 3.4.1.55261

 

Best regards

Message 3 of 5
Occasional Contributor

Re: Alert 5002 on DMA

Help me please

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: Alert 5002 on DMA

Hello

I already replied with a suggestion what could cause this error

As already explained the next step is to work with your POLYCOM reseller

Replied via a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5