Hello Nono,
welcome to the Polycom Community.
It is always useful to include the currently used Software version of all devices used as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
Usually, without looking into this without any details, its caused by an attempt to register and have incorrect credentials.
If you still suffer this issue please work with your Polycom reseller and ensure for future post's to provide minimum details as requested above.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
<======== Signature / Disclaimer ========> Please be aware:For questions about the type of support to expect please check
here Please also ensure you always check the
VoIP ,
Video Endpoint ,
Skype for Business ,
PSTN or
RPM FAQ's
Please remember, if you see a post that helped you , and it answers your question, please mark it as an
"Accept as Solution".
The title
Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my
personal experience and
does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
