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[CHECK LAST POST] CMA Desktop Registration Error

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Frequent Advisor

[CHECK LAST POST] CMA Desktop Registration Error

Hi All,

 

I have no Idea what has happened. This morning when I logged onto my CMA Server I noticed most of my CMA Desktop users are not receiving or providing presence.

 

I then tried to log into CMA Desktop and I get stuck on the "Initializing call stack" Phase.

 

I have no Idea what could have or is causing this problem.

 

My CMA Server is running software version 6.2.1.ER8.

 

Please advise?

 

Kind Regards,

Message 1 of 15
14 REPLIES 14
Advisor

Re: CMA Desktop Registration Error

Same here, and i have 3 customers having the same problem.

What's going on?

Daniele De Bruyn
Network Engineer
C.V.E. N:TDFDUS52C2
Message 2 of 15
Frequent Advisor

Re: CMA Desktop Registration Error

It would seem to be a Known Issue with Polycom.

 

The Polycom Engineers are working on a Solution.

 

However, the only Workaround or Fix I can give you are the following:

 

1) Change the Date on the CMA User PC to pre 06/052013 -- NOT A FIRST CHOICE OPTION

 

2) Install CMA Desktop Version 5.1.0. Found Here ----->http://downloads.polycom.com/net_endpt_mgmt/cmad/CMADesktop_5_1_0_0060.tar.gz

 

3) Install Realpresence Desktop Software instead. Found Here ---->http://support.polycom.com/PolycomService/support/us/support/video/realpresence_desktop/realpresence...

 

Kind Regards,

Message 3 of 15
Advisor

Re: CMA Desktop Registration Error

Yes i have found that both 5.1 and RPD works... but i can't ask to my customers to replace hundreds of clients....

I hope in an hotfix within today.

 

Regards

Daniele De Bruyn
Network Engineer
C.V.E. N:TDFDUS52C2
Message 4 of 15
Frequent Advisor

Re: CMA Desktop Registration Error

I do agree.

 

Regards,

Message 5 of 15
Occasional Contributor

Re: CMA Desktop Registration Error

So it's a programming error related to the date? Weird.

 

Message 6 of 15
Polycom Employee & Community Manager

Re: CMA Desktop Registration Error

Hello all,

welcome to the Polycom Community.

Please be aware that Polycom is working on this issue.

 

Please post your exact CMA and CMAD Versions.

 

For issue tracking please report this via your Polycom reseller or Polycom support.

 

Best Regards

Steffen Baier

Polycom Global Services




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Message 7 of 15
Frequent Advisor

Re: CMA Desktop Registration Error

I'm having same problems...

 

CMAD 5.2.5

CMA SW 5.5

 

Real Presence Desktop works perfectly....

André Castro,



Tags (2)
Message 8 of 15
Occasional Advisor

Re: CMA Desktop Registration Error

CMA 4000 is on 5.0

 

CMA-D used is 5.2.4

 

hope this gets fixed soon ;-) 

 

thx

Message 9 of 15
Occasional Visitor

Re: CMA Desktop Registration Error

CMA 4000 is 6.2.3

CMADesktop is 5.2.3

not works

 

and RPDesktop works good.

 

now wait fo fast fix =)

Message 10 of 15