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[CHECK LAST POST] CMA Desktop Registration Error

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SpattieBall
Frequent Advisor

[CHECK LAST POST] CMA Desktop Registration Error

Hi All,

 

I have no Idea what has happened. This morning when I logged onto my CMA Server I noticed most of my CMA Desktop users are not receiving or providing presence.

 

I then tried to log into CMA Desktop and I get stuck on the "Initializing call stack" Phase.

 

I have no Idea what could have or is causing this problem.

 

My CMA Server is running software version 6.2.1.ER8.

 

Please advise?

 

Kind Regards,

Message 1 of 15
1 ACCEPTED SOLUTION

Accepted Solutions
Gunslinger27
Occasional Advisor

Re: CMA Desktop Registration Error

CMA 4000 is on 5.0

 

CMA-D used is 5.2.4

 

hope this gets fixed soon ;-) 

 

thx

View solution in original post

Message 9 of 15
14 REPLIES 14
Daniele_DB
Advisor

Re: CMA Desktop Registration Error

Same here, and i have 3 customers having the same problem.

What's going on?

Daniele De Bruyn
Network Engineer
C.V.E. N:TDFDUS52C2
Message 2 of 15
SpattieBall
Frequent Advisor

Re: CMA Desktop Registration Error

It would seem to be a Known Issue with Polycom.

 

The Polycom Engineers are working on a Solution.

 

However, the only Workaround or Fix I can give you are the following:

 

1) Change the Date on the CMA User PC to pre 06/052013 -- NOT A FIRST CHOICE OPTION

 

2) Install CMA Desktop Version 5.1.0. Found Here ----->http://downloads.polycom.com/net_endpt_mgmt/cmad/CMADesktop_5_1_0_0060.tar.gz

 

3) Install Realpresence Desktop Software instead. Found Here ---->http://support.polycom.com/PolycomService/support/us/support/video/realpresence_desktop/realpresence...

 

Kind Regards,

Message 3 of 15
Daniele_DB
Advisor

Re: CMA Desktop Registration Error

Yes i have found that both 5.1 and RPD works... but i can't ask to my customers to replace hundreds of clients....

I hope in an hotfix within today.

 

Regards

Daniele De Bruyn
Network Engineer
C.V.E. N:TDFDUS52C2
Message 4 of 15
SpattieBall
Frequent Advisor

Re: CMA Desktop Registration Error

I do agree.

 

Regards,

Message 5 of 15
eastcoasteh
Occasional Contributor

Re: CMA Desktop Registration Error

So it's a programming error related to the date? Weird.

 

Message 6 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: CMA Desktop Registration Error

Hello all,

welcome to the Polycom Community.

Please be aware that Polycom is working on this issue.

 

Please post your exact CMA and CMAD Versions.

 

For issue tracking please report this via your Polycom reseller or Polycom support.

 

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 15
acastro
Frequent Advisor

Re: CMA Desktop Registration Error

I'm having same problems...

 

CMAD 5.2.5

CMA SW 5.5

 

Real Presence Desktop works perfectly....

André Castro,



Tags (2)
Message 8 of 15
Gunslinger27
Occasional Advisor

Re: CMA Desktop Registration Error

CMA 4000 is on 5.0

 

CMA-D used is 5.2.4

 

hope this gets fixed soon ;-) 

 

thx

View solution in original post

Message 9 of 15
bear_gummy
Occasional Visitor

Re: CMA Desktop Registration Error

CMA 4000 is 6.2.3

CMADesktop is 5.2.3

not works

 

and RPDesktop works good.

 

now wait fo fast fix =)

Message 10 of 15