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- HP Community
- Poly Video Conferencing
- Collaboration & Conferencing Platforms
- Re: CMA Desktop Registration Error
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05-07-2013 01:37 AM
Hi All,
I have no Idea what has happened. This morning when I logged onto my CMA Server I noticed most of my CMA Desktop users are not receiving or providing presence.
I then tried to log into CMA Desktop and I get stuck on the "Initializing call stack" Phase.
I have no Idea what could have or is causing this problem.
My CMA Server is running software version 6.2.1.ER8.
Please advise?
Kind Regards,
Solved! Go to Solution.
05-07-2013 06:56 AM
It would seem to be a Known Issue with Polycom.
The Polycom Engineers are working on a Solution.
However, the only Workaround or Fix I can give you are the following:
1) Change the Date on the CMA User PC to pre 06/052013 -- NOT A FIRST CHOICE OPTION
2) Install CMA Desktop Version 5.1.0. Found Here ----->http://downloads.polycom.com/net_endpt_mgmt/cmad/CMADesktop_5_1_0_0060.tar.gz
3) Install Realpresence Desktop Software instead. Found Here ---->http://support.polycom.com/PolycomService/support/us/support/video/realpresence_desktop/realpresence...
Kind Regards,
05-07-2013 07:14 AM
Hello all,
welcome to the Polycom Community.
Please be aware that Polycom is working on this issue.
Please post your exact CMA and CMAD Versions.
For issue tracking please report this via your Polycom reseller or Polycom support.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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