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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-07-2013 09:22 AM

HP Recommended

Hello Polycom Community, 

 

I'm using Polycom CMA Desktop for Mac, version 5.2.5.35726.  After I authenticate, the Polycom CMA Desktop for Mac is stuck at Initializing call stack.  I'm running Mac OS X 10.8.3, Mountain Lion.

Any help would be greatly appreciated.

Thanks in advance, 

Arthur

 

3 REPLIES 3

‎05-07-2013 09:26 AM

HP Recommended

Hello Zaratea,

welcome to the Polycom Community.

Please be aware that Polycom is working on this issue.

 

Please post your exact CMA and CMAD Versions.

 

For issue tracking please report this via your Polycom reseller or Polycom support.

 

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-07-2013 07:13 PM

HP Recommended

I have CMA 4000 with software version 5.5.0.ER19 and CMAD version 5.2.2.13044

 

Does Polycom have an ETA?

Was this reply helpful? Yes No

‎05-08-2013 03:52 AM

HP Recommended

Hello all,

welcome to the Polycom Community.

The issue has been identified and a fix can be provided via your Polycom reseller or Polycom support only.

 

This involves a signed disclaimer as direct access to the underlying Windows Server is required and a file that must be installed on the CMA server.

 

Please raise this directly via your Polycom reseller and / or Polycom support.

 

A workaround if above is not possible would be utilizing CMAD 5.1 or RPD.

I will close this post as a solution will be provided via the official support channels.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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