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CMA 4000 JOIN DOMAIN

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Occasional Advisor

CMA 4000 JOIN DOMAIN

HI All , 

 

need all your help through here  , recently i have a cma 400 have join domain  , cma was sucessful join domain  , after join domain step done , when i proceed to login through web browser ,  i am able to login using local acc , but i was not able to login using my domain username and password once i select my domain .

 

 

thanks 

 

Message 1 of 10
9 REPLIES 9
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Respected Contributor

Re: CMA 4000 JOIN DOMAIN

What "exact" message are you getting when you try to log into your CMA using your Doman account?

 

Gary M

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com
Message 2 of 10
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Occasional Advisor

Re: CMA 4000 JOIN DOMAIN

HI , 

 

Thanks for your reply , by the way do u have any guide how to join domain for cma .

 

thanks 

Message 3 of 10
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Respected Contributor

Re: CMA 4000 JOIN DOMAIN

Please take a screen print of the error message so I may  help you with your problem.

 

Thanks,

 

Gary M

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com
Message 4 of 10
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Occasional Advisor

Re: CMA 4000 JOIN DOMAIN

HI Gary , 

 

here is the message i got during i login using ad acc 

 

Login failed because no role is associated with the user.  Please contact your system administrator.

 

 

thanks 

Message 5 of 10
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Respected Contributor

Re: CMA 4000 JOIN DOMAIN

Ok, that is what I thought....  You ARE able to authenticate with AD/LDAP but the problem is, CMA does not know what "Roles" you are allowed to have with that User ID so CMA refuses to allow you to log in.

 

What you need to do is give your User ID (Domain) a role like administrator/schedule/etc..   You can do this by logging into CMA with the local admin (must have the name admin) account and go to users.  Then "uncheck" the box that says local users only and search for your user id.   When you find it, give it the roles you want it to have.

 

The other way is to give the "Group" your user id is in the "Role".. 

 

Hope that helps !

 

Gary M

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com
Message 6 of 10
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Occasional Advisor

Re: CMA 4000 JOIN DOMAIN

Hi Gary , 

 

 

i encounter this error message during set up group 

 

Failed to set group members.

 

 

thanks

Message 7 of 10
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Occasional Advisor

Re: CMA 4000 JOIN DOMAIN

Hi Gary , 

 

 

do we need to set on the single sing on at the enterprise directory

 

 

thanks

 

Message 8 of 10
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Respected Contributor

Re: CMA 4000 JOIN DOMAIN

Sounds like it didn't find the group.  Did you try to give a role to a specific user ?   Make sure that works, then you know you are fighting a "Group" issue from LDAP.

 

Also, SSO (Single Sign On) is ONLY used for Auto login for CMA/D.  It has nothing to do with this problem.

 

Gary M

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com
Message 9 of 10
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Advisor

Re: CMA 4000 JOIN DOMAIN

I have added all user roles for my AD account, so I can login into CMA web portal as an admin using AD credentials.

However, CMA desktop is not allowing me to login.  

 

What am I missing?

Thank you

Message 10 of 10