Plantronics + Polycom. Now together as Poly Logo

CMA 4000 Need ADMIN access person with USER & Password left company, no documentation

Highlighted
Occasional Visitor

CMA 4000 Need ADMIN access person with USER & Password left company, no documentation

CMA 4000 Trying to get access to Polycom server. Previous admins left company no user & password documentation.
Is there a way to get admin access to the CMA4000 polycom server so I can reset admin password but keep all
existing configurations for a production system. THanks for any advice.

 

Abdulkadir Danmaigoro

Message 1 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: CMA 4000 Need ADMIN access person with USER & Password left company, no documentation

Hello Abdulkadir Danmaigoro,

welcome to the Polycom Community.

I do not believe we post within this public Polycom community how to circumvent the password in case this is lost as that would be a serious security risk for the installation.

 

I suggest you work with your Polycom reseller who sold the solution or open a Polycom Service ticket with a Pay Per Incident ticket if the unit is outside its warranty or maintenance contract.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2