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CMA 4000 V5.5 to V6.0 Upgrade Issue

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CMA 4000 V5.5 to V6.0 Upgrade Issue

Hi Everyone,

 

We had recently upgrade our CMA 4000 from V5.5 to V6.0, in the way we made all the steps at the release notes, first of all we made the pre-upgrade patch by an FTP link, after that we begin the installation of the V6.0, but after we load the backups, the CMA don not save the network configuration, it only keeps the default network configuration:

IP 192.168.1.254

Mask: 255.255.255.0

Gateway: 192.168.1.1

 

We connect by an crossover cable again and change the network configuration, it restarts, but doesn't save the configuration, till have the default configuration, we will appreciate any help,

 

Thanks,

 

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Occasional Contributor

Re: CMA 4000 V5.5 to V6.0 Upgrade Issue

I guess it could help anyone this information.

 

I had made a call to polycom support , and they helped me solved the problem,

 

At the DNS Domain, we had to put the name of the Domain not the IP Number of the Server, this parameter at the V5.5 we saved with the IP Address instead of the Domain name. So we where making a mistake.

 


@KevinCR wrote:

Hi Everyone,

 

We had recently upgrade our CMA 4000 from V5.5 to V6.0, in the way we made all the steps at the release notes, first of all we made the pre-upgrade patch by an FTP link, after that we begin the installation of the V6.0, but after we load the backups, the CMA don not save the network configuration, it only keeps the default network configuration:

IP 192.168.1.254

Mask: 255.255.255.0

Gateway: 192.168.1.1

 

We connect by an crossover cable again and change the network configuration, it restarts, but doesn't save the configuration, till have the default configuration, we will appreciate any help,

 

Thanks,

 



 

 

 

 

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Occasional Contributor

Re: CMA 4000 V5.5 to V6.0 Upgrade Issue

I guess it could help anyone this information.

 

I had made a call to polycom support , and they helped me solved the problem,

 

At the DNS Domain, we had to put the name of the Domain not the IP Number of the Server, this parameter at the V5.5 we saved with the IP Address instead of the Domain name. So we where making a mistake.

 


@KevinCR wrote:

Hi Everyone,

 

We had recently upgrade our CMA 4000 from V5.5 to V6.0, in the way we made all the steps at the release notes, first of all we made the pre-upgrade patch by an FTP link, after that we begin the installation of the V6.0, but after we load the backups, the CMA don not save the network configuration, it only keeps the default network configuration:

IP 192.168.1.254

Mask: 255.255.255.0

Gateway: 192.168.1.1

 

We connect by an crossover cable again and change the network configuration, it restarts, but doesn't save the configuration, till have the default configuration, we will appreciate any help,

 

Thanks,

 



 

 

 

 

View solution in original post

Message 2 of 2