CMA 4000 foreign config found

pwoodward · ‎03-18-2016

Hello,

My company has sold a customer a Polycom CMA 4000. It is unable to boot with a foreign config found message. I have gone into the raid bios and attempted to import the foreign config which has failed 2X. Asuming the the drive has not failed, are there any other options? If the drive has failed, I will need an OS (which I can provide) along with any other needed applications (i.e. Polycom software). Would anyone know where/how I can obtain such software that I could put on the drive? Thanks!

SteffenBaierUK · ‎03-21-2016

Hello pwoodward,

welcome to the Polycom Community.

The CMA4000 Product is an older product of ours and I am not even sure is still being sold.

The relevant software to rebuild such device cannot be downloaded from any public source and is only available via our Support Team and/or official Polycom resellers.

Have you got any serial number so we can lookup the history of this device?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

pwoodward · ‎03-21-2016

Hello Steffen,

Thank you for your response. The serial number for the device in question is 8BVBHN1. Any support would be greatly appreciated.

thank you, Paul

SteffenBaierUK · ‎03-21-2016

Hello Paul,

THis unit was sold via Scansource back in 30/09/2010.

Any support needs to be raised via Scansource. As this unit is nearly 5 years out of warranty you need to work with your reseller to get some kind of service on this unit so we can work with you on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

pwoodward · ‎03-21-2016

Hello Steffen,

We have contacted Scansource. Due to this device being End of Life, no assistance or solution is availabe. Thank you for your help. I appreciate it.

Paul

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