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CMA 4000 - password problem

Khuram Shahzad
Occasional Contributor

CMA 4000 - password problem

Dear all i am using CMA 4000 since 3 years but today i face problem all my user using cma Desktop 5.5 is unable to login and error is shown as "Make Sure your user name and password are correct" but other user who are using Real Precence Desktop working fine for me can you please help me regarding this issue i didnt upgarde any thing as it was working system kindly help me to solve this issue 


thanks and best regards 

khurma shahzad


Khuram Shahzad
Energy Project Support Company
Saudi Arabia
Message 1 of 2
Polycom Employee & Community Manager

Re: CMA 4000 - password problem

Hello Khuram Shahzad,

welcome back to the Polycom Community.

I have moved your post into the right section which covers the CMA product.


In addition could you kindly follow up your old post => here <= and => here <= before posting anything new ?


Without seeing any logs in your case I can only assume that for example using such outdated software versions a certificate may have expired on the CMAD client end.


So far you have only provided us with the software details of the CMA end but no details on the exact level of software and CMDA and RPD versions.


I suggest you work with your Polycom reseller as they can raise a support ticket or a pay per incident ticket for you if not in contract or warranty.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2