Dear all i am using CMA 4000 since 3 years but today i face problem all my user using cma Desktop 5.5 is unable to login and error is shown as "Make Sure your user name and password are correct" but other user who are using Real Precence Desktop working fine for me can you please help me regarding this issue i didnt upgarde any thing as it was working system kindly help me to solve this issue
thanks and best regards
Hello Khuram Shahzad,
welcome back to the Polycom Community.
I have moved your post into the right section which covers the CMA product.
Without seeing any logs in your case I can only assume that for example using such outdated software versions a certificate may have expired on the CMAD client end.
So far you have only provided us with the software details of the CMA end but no details on the exact level of software and CMDA and RPD versions.
I suggest you work with your Polycom reseller as they can raise a support ticket or a pay per incident ticket for you if not in contract or warranty.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services