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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-15-2014 03:54 AM

HP Recommended

Hi All

I'm a newbie. Could some one tell me where I can got ISO file to build recovery DVD for my CMA 4000. I got a old CMA without username and password.

 

Thanks

5 REPLIES 5

‎04-15-2014 04:17 AM

HP Recommended

Hello Tony Vu,

welcome to the Polycom Community.

You must contact your Polycom reseller in order to receive the correct DVD recovery media matching your CMA version.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-17-2014 02:03 AM

HP Recommended

Thank you very much, Steffen

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‎05-13-2014 09:46 PM

HP Recommended

Hi all

 For any one who looking for CMA, DMA iso file. Please check carefully version and  download correct one.

 

 

<removed by a Moderator>

 

 

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‎05-13-2014 11:13 PM

HP Recommended

Hello Tony Vu,

the link was given to you by our support department and is not intended for everybody in the public as far as I am aware.

 

If you purchase a Polycom Product like a DMA, CMA or others the installation Medium should be included.

 

In csae these are lost please contact Polycom supporty and they either ship you a physical medium or provide you with a download link.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-28-2015 04:46 AM

HP Recommended

I have the same problem, no one in company can find or remember password.
From polycom community find that I has two solutions:

1. I have to find Recovery DVD, or order from Polycom, or
2. contact the Polycom support for online restore password.(if you dont have warranty, then you don't have support, but have Polycom pay-per-incident)

 

If I choose first solution, what will happen with licences on CMA 4000?
Where are stored licences?

From what I read on polycom sites and community, someone in the my company had to register and download licences from polycom web? Is that correct?
Where can I find information about our installation of polycom?


My equipment:

RMX2000
CMA4000
VBP5300ST25
VBP5300E10

 

 

 

 

Hrvoje Babić

 

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