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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all ,

today I have problem with my CMA 4000. I need your quick help: i try to create trace file on my CMA 4000.

Please send my steb by step procedure , how do it 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello VANlili,

welcome back to the Polycom Community.

The CMA Systems Operations guide => here <= state that the Troubleshooting Utilities Dashboard can be utilized to generate and download a network sniffer trace that can help you examine the traffic to and from the CMA system.

 

You can use generic wireshark trace filters like port 3268 as an example for LDAP in order to not exceed the 50000 Bytes large trace.

 

image

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello VANlili,

welcome back to the Polycom Community.

The CMA Systems Operations guide => here <= state that the Troubleshooting Utilities Dashboard can be utilized to generate and download a network sniffer trace that can help you examine the traffic to and from the CMA system.

 

You can use generic wireshark trace filters like port 3268 as an example for LDAP in order to not exceed the 50000 Bytes large trace.

 

image

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks very much, its running good and correct 

have a nice day guys

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