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CMA 5000 no update status of Sony XG80

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Advisor

CMA 5000 no update status of Sony XG80

Hi all.

We have cma5000 (sw ver 6.2.5 hardware revision version C).

we use as endpoint Sony XG80 (sw ver 2.41). endpoint is registered in cma gatekeeper.

and we have problem - after end call on sony, in CMA enpoint monitoring enpoint is stay in in-call state.

gatekeper in direct mode.

 

Message 1 of 5
4 REPLIES
Respected Contributor

Re: CMA 5000 no update status of Sony XG80

Hello

 

>CMA Operations Guide 6.2.4< says that CMA doesn't support monitoring of Sony PCS endpoints. (page 104)

 

 

 

Regards

Message 2 of 5
Advisor

Re: CMA 5000 no update status of Sony XG80

Yep, Sony XG80 is not fully monitoring/provision  by cma5000. but, when call place - status of sony is changing (to in call), and whin call is end - status not change ( enpoint is stay "in call"). 

all endpiont is registered in cma gatekeeper, and send ARQ, DRQ message to cma. ARQ.DRQ message is exist in gatekeeper log.

In version cma 6.2.4 no this ploblem. 

 

p.s. Sorry? but my English bad :(

Message 3 of 5
Respected Contributor

Re: CMA 5000 no update status of Sony XG80

Hi

 

I think you should raise a ticket at Polycom support team.

 

Message 4 of 5
Advisor

Re: CMA 5000 no update status of Sony XG80

Yep. fix in cma 6.2.6

Message 5 of 5