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CMA Dekktop Client on Virtual Machine


CMA Dekktop Client on Virtual Machine

We have just installed zero clients and set up VDI in our classroom. We installed the CMA-D client, web camera, etc. on the main image. We tested the camera with the Logitech software and it works just fine. In the preferences CMA-D sees the web cam attached to the system. When we try to use the web cam in the CMA-D client, the light comes on indicating CMA-D is using the camera but we get no local video dispaly. We can conduct a video call but neither party sees any video. Does anyone know of any solution to get this workig? We are using Logitech Webcam Pro 9000 for business on Windows 7 Enterprise 64-Bit.



Tom Gavin

VTC Engineeer/DL Manager

KY National Guard

Message 1 of 4
Polycom Employee & Community Manager

Re: CMA Dekktop Client on Virtual Machine

Hello Tom,

welcome to the Polycom Community.

The Hardware and Software requirements for CMAD are listed in the Release notes which can be found => here <= and I do not believe a virtual machine is supported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4

Re: CMA Dekktop Client on Virtual Machine

Thanks for the info. I read through the release notes prior to installation. It does not say it supports virtual machines nor does it say it does not. I guess since virtual versions of the O/S's are not listed in the release notes, one would assume that virtual machines are not supported.


Do you think Polycom will ever get CMA-D to work in the virtual desktop world? More and more organization are using zero clients and thin clients these days to help cut hardware costs, and we are one of those organizations.


Thanks again for the information.


Tom Gavin

Message 3 of 4
Polycom Employee

Re: CMA Dekktop Client on Virtual Machine

In order for the CMAD client to work in a VDI envirnoment, there would be the need of a plugin as you have found out.


Microsoft has developed one for their envirnoment which works for VDI clients.


I have not heard of any talk about this becoming a supported platform in the future.



Message 4 of 4