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CMA Desktop Calls being Dropped Due to Desktop Security Policy

patmcf79
Visitor

CMA Desktop Calls being Dropped Due to Desktop Security Policy

I'm having an issue with CMA Desktop VTC's being disrupted.  When a user is in a VTC using CMA Desktop there seems to be nothing to keep the desktop security policy from taking effect and locking the desktop after 15mins.  When the desktop locks the call is dropped.  I'm currently running CMA Server 5.5 (upgrading to 6.0 soon), and CMA Desktop 5.1.  I talked to Microsoft and they said that this is something they deal with in their offices also.... the MS engineer that I spoke with informed me that his colleague actually wrote a script to move the mouse cursor one pixel every 5mins to keep the desktop from timing out.  Unfortunately I can't run a script like this because he said that it always runs which renders the security policy useless all the time.  Any help or recommendations would be greatly appreciated.

 

Is there anyway to keep the desktop security policy from locking the desktop while in a video call? 

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