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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi All,

 

I have no Idea what has happened. This morning when I logged onto my CMA Server I noticed most of my CMA Desktop users are not receiving or providing presence.

 

I then tried to log into CMA Desktop and I get stuck on the "Initializing call stack" Phase.

 

I have no Idea what could have or is causing this problem.

 

My CMA Server is running software version 6.2.1.ER8.

 

Please advise?

 

Kind Regards,

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

CMA 4000 is on 5.0

 

CMA-D used is 5.2.4

 

hope this gets fixed soon 😉 

 

thx

View solution in original post

14 REPLIES 14
HP Recommended

Same here, and i have 3 customers having the same problem.

What's going on?

HP Recommended

It would seem to be a Known Issue with Polycom.

 

The Polycom Engineers are working on a Solution.

 

However, the only Workaround or Fix I can give you are the following:

 

1) Change the Date on the CMA User PC to pre 06/052013 -- NOT A FIRST CHOICE OPTION

 

2) Install CMA Desktop Version 5.1.0. Found Here ----->http://downloads.polycom.com/net_endpt_mgmt/cmad/CMADesktop_5_1_0_0060.tar.gz

 

3) Install Realpresence Desktop Software instead. Found Here ---->http://support.polycom.com/PolycomService/support/us/support/video/realpresence_desktop/realpresence...

 

Kind Regards,

HP Recommended

Yes i have found that both 5.1 and RPD works... but i can't ask to my customers to replace hundreds of clients....

I hope in an hotfix within today.

 

Regards

HP Recommended

I do agree.

 

Regards,

HP Recommended

So it's a programming error related to the date? Weird.

 

HP Recommended

Hello all,

welcome to the Polycom Community.

Please be aware that Polycom is working on this issue.

 

Please post your exact CMA and CMAD Versions.

 

For issue tracking please report this via your Polycom reseller or Polycom support.

 

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I'm having same problems...

 

CMAD 5.2.5

CMA SW 5.5

 

Real Presence Desktop works perfectly....

HP Recommended

CMA 4000 is on 5.0

 

CMA-D used is 5.2.4

 

hope this gets fixed soon 😉 

 

thx

HP Recommended

CMA 4000 is 6.2.3

CMADesktop is 5.2.3

not works

 

and RPDesktop works good.

 

now wait fo fast fix 😃

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