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CMA: **Error**: Can't get NonStandardID

SOLVED
Occasional Contributor

CMA: **Error**: Can't get NonStandardID

Gretings.

This morning, after all the new year parties, I realize that cannot login with my CMA Desktop. I checked the Monitor View and No One was registered.

The attachment shows the error in the logs, and some other info. I am not acquainted with NSM errors, I don't know what or where to check, will preciate your help.

 

 

Quedo atento a sus comentarios.
Muchas gracias.
1 ACCEPTED SOLUTION

Accepted Solutions
Occasional Contributor

Re: CMA: **Error**: Can't get NonStandardID

Finally, we realize that the SQL DB didn't have free disk space. After deleting some files, the clients started to register.

Quedo atento a sus comentarios.
Muchas gracias.

View solution in original post

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2 REPLIES 2
Occasional Contributor

Re: CMA: **Error**: Can't get NonStandardID

Finally, we realize that the SQL DB didn't have free disk space. After deleting some files, the clients started to register.

Quedo atento a sus comentarios.
Muchas gracias.

View solution in original post

Message 2 of 3
Polycom Employee & Community Manager

Re: CMA: **Error**: Can't get NonStandardID

Hello Jorge,

welcome back to the Polycom Community.

The NonStandardID message, to my knowledge, had nothing to do with your SQL problem and is a standard message.

 

I can only advise you for future reference to always include all details like currently used software version of all devices involved and how you are trying tor register the end points.

 

I am fully aware that this has nothing to do with your actual problem but gives us and others an idea what infrastructure is in the field.

 

Looking at some of your screenshots you are still using a GA version of CMA 5.5 with no patches or updates. I would strongly suggest to work with your reseller to bring this CMA to at least the latest patch level.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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