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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi All!

 

We have:

CMA 4000 ver. 6.0.1.2

HDX 7000 ver. 3.0.4_ne

PTC ver. 1.4.0 - paired with HDX

 

PTC is not marked in CMA EP Monitor View nor shown in Peripherals view.

Any Suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Investigating the issue I could understand that the peripherals are shown only when HDX operates in dynamic management mode. This is not described in the operation documents.

View solution in original post

2 REPLIES 2
HP Recommended

Sorry if this is obvious but it's worth a try.  Have you deleted the HDX from the EndPoint Monitor View and let CMA refind it? (5 minutes or so)...   Wondering if that will help it re-learn about the HDX (and it's peripherals...

 

Gary M

HP Recommended

Investigating the issue I could understand that the peripherals are shown only when HDX operates in dynamic management mode. This is not described in the operation documents.

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