Plantronics + Polycom. Now together as Poly Logo

CMA Login error

Occasional Visitor

CMA Login error


We have a Polycom CMA 5000 and RMX 2000; both of them are connected to each other. The problem is that when I want login to CMA 5000, I receive such an error. (

(A fatal error has occurred. Please restart the application or contact your system administrator. Number of login attempts exceeded) although)

My user name & password is correct. if someone has any solution please share me or send me e-mail through this (<removed Email as answers should be provided via the community>)


Zahir atayee


Message 1 of 2
Polycom Employee & Community Manager

Re: CMA Login error

Hello Zahir,

welcome to the Polycom Community.

The error message is pretty clear and the question to ask is if you have already restarted the CMA as advised by the error message?


I would suggest you contact your Polycom reseller and/or Polycom support directly.


I have removed the email address as any replies should be made within the community and not via email.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2