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CMA Scheduling error

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Frequent Visitor

CMA Scheduling error

Hi,

 

Anyone came across the below error while scheduling in CMA

 

Unable to schedule conference. Failed to reserve conference bandwidth.

Roll back database commit for conference.

Failed to schedule with error ERROR_INSUFFICIENT_BANDWIDTH;

 

error occurs only when scheduled on a particular date, all other dates the scheduling of the locations are working fine. The locations are free from calls on the error occuring dates.

 

All subnets and other settings are fine. Can anyone suggest.

Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: CMA Scheduling error

Hello ponbhala,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Highlighted
Frequent Visitor

Re: CMA Scheduling error

Hi SteffenBaier,

 

CMA is running in latest version 6.2.5

Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: CMA Scheduling error

Hello ponbhala,

this is most likely a bandwidth issue on the RMX end or similar.

 

I suggest you check the RMX once the issue occurs in order to verify that no conferences are held.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Highlighted
Frequent Visitor

Re: CMA Scheduling error

Hi steffenBaier,

 

RMX has more sufficient bandwidth that it is required.

 

Please be informed the particular endpoints scheduling is not happening only on the required time and date. Calls are getting scheduled before and after the required timing without any issue. The required endpoints are free from any scheduled calls on that particular date & time.

Message 5 of 7
Highlighted
Polycom Employee & Community Manager

Re: CMA Scheduling error

Hello ponbhala,

 

If you are completely sure that this is the case I suggest to raise a support ticket via your Polycom reseller as we need to investigate this issue.

 

You may want to quote SSGE-1194 and SSGE-1086.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
Highlighted
Valued Contributor

Re: CMA Scheduling error

This is bug in version 6.2 and above

 

Reboot the CMA to make it fix

 

BR

Yash Pal

BR
Yash
Message 7 of 7