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CMA active call not clearing,

Occasional Advisor

CMA active call not clearing,

So I have a CMA and RMX behind a VPB -E and ST,


After ending a conference the CMA does not clear the active calls. The conference is not there anymore... I have to restart the CMA to clear it...


Anybody has idea?



Message 1 of 5
Polycom Employee & Community Manager

Re: CMA active call not clearing,

Hello OD,

welcome to the Polycom Community.

It is always useful to include the currently used software version of all the components involved as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Occasional Advisor

Re: CMA active call not clearing,

Hi Steffen, thanks for te info,


CMA ver is 6.2.5 ER10 and VBPs are 11.2.18. RMX is,





Message 3 of 5
Respected Contributor

Re: CMA active call not clearing,

Hi OD-1122001


I have seen the similar issue on CMA 6.2.5, please contact to Polycom Support team and they will provide a hotfix.




Message 4 of 5
Occasional Advisor

Re: CMA active call not clearing,

Hmm... thay don't provide that info if you dont have a valid contract...

Message 5 of 5