• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-30-2012 12:37 AM

HP Recommended

We have a CMA4000 server, running 6.0.1 software with no issues. We started the update to 6.0.2 but after the server rebooted the web interface doesn't come up, the server shows the update screen. We have restarted it again with no result.

The CMA Desktop endpoints connect to the server and work normally but something is obviously wrong.

 

What can I do to get access to the web interface again? 

 

Many thanks!

 

This is a copy-paste of the update screen:

 

 

WARNING: DO NOT POWER OFF THE CMA SERVER

The Polycom CMA is currently upgrading...

Wed Aug 29 18:20:13 EEST 2012 runUpgrade: decrypting file
Wed Aug 29 18:22:24 EEST 2012 runUpgrade: extract zip file
Wed Aug 29 18:22:34 EEST 2012 runUpgrade: starting upgrade process
Wed Aug 29 18:22:34 EEST 2012 runUpgrade: Forcing redundant to local database
Wed Aug 29 18:22:34 EEST 2012 runUpgrade: task completed
8/29/2012 6:22:36 PM Installed version: CMA-patch_6.0.1.4-88152
8/29/2012 6:22:36 PM Patch name: CMA-upgrade_6.0.2.0-93559
8/29/2012 6:22:36 PM Installing patch# 6093559 - CMA-upgrade_6.0.2.0-93559
8/29/2012 6:22:36 PM Upgrade from CMA-patch_6.0.1.4-88152 to CMA-upgrade_6.0.2.0-93559 allowed.
8/29/2012 6:22:36 PM PATCH_DEFINITION --- CMA-upgrade_6.0.2.0-93559
8/29/2012 6:22:36 PM EXEC_BATCH --- Unzip binaries, Disable CMA Services
29/08/2012:18:22:36:460 0200 STARTING PREUPGRADE RELEASE
29/08/2012:18:22:36:480 0200 DECOMPRESSING FILES...
29/08/2012:18:23:17:930 0200 PREUPGRADE: INSTALLING RUN ONCE SERVICE INTO D:\CMA\common\bin
29/08/2012:18:23:19:400 0200 DISABLE SERVICES
29/08/2012:18:23:19:500 0200 FINISHED PREUPGRADE
29/08/2012:18:23:19:510 0200 REBOOTING SERVER
8/29/2012 6:23:21 PM SERVER_REBOOT --- Directive to Patch.exe to reboot when done
8/29/2012 6:23:21 PM Patch completed.
8/29/2012 6:23:21 PM Server restarting. Please login again.
29/08/2012:18:26:56:530 0200 STARTING UPGRADE RELEASE
29/08/2012:18:27:27:030 0200 UPGRADE POST REBOOT STARTED
29/08/2012:18:27:27:060 0200 [/u][][][E:\PatchDir\Patch\CMA-upgrade_6.0.2.0-93559][E:\PatchDir\Patch\CMA-upgrade_6.0.2.0-93559\][C:\Program Files]
29/08/2012:18:27:32:840 0200 C:\WINDOWS\system32\regsvr32.exe /u /s D:\CMA\gms\bin\FXDevice.dll
29/08/2012:18:27:33:560 0200 WARNING: "C:\WINDOWS\system32\regsvr32.exe" /u /s FXDeviceCollection.dll unregister failed error 5
29/08/2012:18:27:33:590 0200 REMOVING OBSOLETE FILES...
29/08/2012:18:27:34:530 0200 INSTALLING UTILITIES...
29/08/2012:18:27:42:590 0200 MAP VERSIONS EQUIVALENT, SKIPPING MAP UPGRADE...
29/08/2012:18:27:42:600 0200 LOADING NEW EXECUTABLES...
29/08/2012:18:28:38:570 0200 INSTALLING INTERNAL DATASTORE...
29/08/2012:18:28:39:710 0200 INSTALLING SNMP
29/08/2012:18:28:52:000 0200 MAKING GMS DIR...
29/08/2012:18:28:52:340 0200 UPGRADING DRIVERS
29/08/2012:18:29:10:070 0200 REGISTERING NEW LIBRARIES...
29/08/2012:18:29:17:010 0200 INSTALLING DIRECTORY SERVICE...
29/08/2012:18:29:46:320 0200 INSTALLING NETWORK SECURITY SERVICE...
29/08/2012:18:29:46:350 0200 INSTALLING CMA DESKTOP...
29/08/2012:18:29:51:430 0200 INSTALLING CMA DESKTOP MAC...
29/08/2012:18:29:52:100 0200 INSTALLING FRAMEWORK SERVICE
29/08/2012:18:29:59:530 0200 REGISTERING SERVICES...
29/08/2012:18:30:03:180 0200 REGISTERING DEVICE DLLS...
29/08/2012:18:30:42:890 0200 UPGRADING INTERNAL DATASTORE...
0/08/:18:31:07:780 0200 INSTALLING OS UPDATES...
0/08/:18:31:12:680 0200 WAITING FOR MAP FILE INSTALL COMPLETION...
<-- progress --> 0/08/:18:31:13:280 0200 INSTALLING NTP SERVICE...
0/08/:18:31:13:310 0200 INSTALLING RUN ONCE SERVICE INTO D:\CMA\common\bin
0/08/:18:31:13:730 0200 CALLING C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\InstallUtil.exe TO INSTALL PLCM RUN ONCE SERVICE
0/08/:18:31:14:000 0200 INSTALLING THE SECURITY TEMPLATE FILE...
0/08/:18:31:14:010 0200 CLEANING UP...
0/08/:18:31:15:920 0200 UPGRADE RELEASE COMPLETE. PLEASE CLOSE THIS WINDOW AND WAIT 5 MINUTES FOR THE SYSTEM TO RESTART
0/08/:18:31:15:950 0200 #####################################
0/08/:18:31:15:980 0200 #####################################
0/08/:18:31:16:000 0200
0/08/:18:31:16:010 0200 INSTALLATION COMPLETE
0/08/:18:31:16:040 0200
0/08/:18:31:16:060 0200 #####################################
0/08/:18:31:16:090 0200 #####################################
0/08/:18:31:16:100 0200 UPGRADE RELEASE complete.
0/08/:18:31:19:540 0200 REBOOTING CMA... 

2 REPLIES 2

‎08-30-2012 01:09 AM

HP Recommended

Well that was fast...problem solved reading another topic here.


The problem was caused by Internet Explorer and its cookies and temp files. After I deleted all browsing history, cookies, etc the web page now works fine.

 

Hope this serves someone else who experiences this.

Was this reply helpful? Yes No

‎08-30-2012 02:23 AM

HP Recommended

Hello Raducristea,

 

thanks for updating the topic.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.