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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I have CMA4000 and I want used RealPresence Desktop Windows (v2.3) instead of CMADesktop.

I dont want to buy RealPresence Desktop Windows because already bought a license for CMA4000.
But when a user logs in CMA4000 with RealPresence Desktop Windows, I can see
in "Endpoint - Monitor View" TWO еndpoints with same ip add, same alias and name.

(for example alexHDX and alexHDX, but one alexHDX unregistred )
So, in the CMA4000 occupied two licenses for one user registration !

 

Why ? 😞

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Alex,

 

what Version of CMA are you using?

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello Alex,

 

what Version of CMA are you using?

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Really I don't face this issue...

Mille pardons!

HP Recommended

Рroblem is solved. Open POLYCOM REALPRESENCE DESKTOP FOR WINDOWS FAQS and see " ..end user that has one CMA Desktop and one RealPresence Mobile instance will use two licenses on the CMA/RealPresence Resource Manager server.. "

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