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- HP Community
- Poly Video Conferencing
- Collaboration & Conferencing Platforms
- CMA4000 and RealPresence Desktop Windows
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04-26-2013 11:07 AM
Hi,
I have CMA4000 and I want used RealPresence Desktop Windows (v2.3) instead of CMADesktop.
I dont want to buy RealPresence Desktop Windows because already bought a license for CMA4000.
But when a user logs in CMA4000 with RealPresence Desktop Windows, I can see
in "Endpoint - Monitor View" TWO еndpoints with same ip add, same alias and name.
(for example alexHDX and alexHDX, but one alexHDX unregistred )
So, in the CMA4000 occupied two licenses for one user registration !
Why ? 😞
Solved! Go to Solution.
Accepted Solutions
04-26-2013 11:10 AM
Hello Alex,
what Version of CMA are you using?
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-26-2013 11:10 AM
Hello Alex,
what Version of CMA are you using?
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-29-2013 08:46 AM
Рroblem is solved. Open POLYCOM REALPRESENCE DESKTOP FOR WINDOWS FAQS and see " ..end user that has one CMA Desktop and one RealPresence Mobile instance will use two licenses on the CMA/RealPresence Resource Manager server.. "
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