Plantronics + Polycom. Now together as Poly Logo

Can't Upload IVR Prompt Set to DMA

Visitor

Can't Upload IVR Prompt Set to DMA

Hi,

 

i have issues to upload my own IVR Promt Set to DMA Version 6.4. I always get the error "The uploaded archive does not contain a supported manifest file."

 

I read all KB articles but nothing helpful.

 

This is my MANIFEST.MF File:

AppName: dma7000
Format: PCM 16Khz 16bit Mono
Language: english
Promptset: test

 

Anybody who could help?

 

Thanks

Marc

Message 1 of 4
3 REPLIES 3
Occasional Contributor

Re: Can't Upload IVR Prompt Set to DMA

Hi,

 

I have that same issue.

I want to change General_slide.jpeg in DMA 6.4

When I try to upload zip file I have that same warning: "The uploaded archive does not contain a supported manifest file."

 

Do you have any idea?

Thanks

Michal

Message 2 of 4
Polycom Employee & Community Manager

Re: Can't Upload IVR Prompt Set to DMA

Hello both,

welcome to the Polycom Community.

Can you ensure line has a new line char ?

 

DMA_NewLine.PNG

 

should be

 

DMA_NewLine2.PNG

 

If the above fails please open a new case and quote DMA-16749 / IE-15615

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 4
Highlighted
Occasional Contributor

Re: Can't Upload IVR Prompt Set to DMA

Hi Steffen,

 

Sorry for late feedback.

Unfortunately, it wasn't help.

 

Could you be so kind and tell me where I can download  adhoc-video-6.4 zip file?

I have only adhoc-video-6.0.4.149687.zip file from polycom community.

I just make changes in manifest file as you wrote and renamed file from adhoc-video-6.0.1 to adhoc-video-6.4.

Maybe this is the reason why I can't upload all ziped file?

 

THX

Michal


@SteffenBaierUK wrote:

Hello both,

welcome to the Polycom Community.

Can you ensure line has a new line char ?

 

 

 

should be

 

 

 

If the above fails please open a new case and quote DMA-16749 / IE-15615

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


 

 

 

 

 

 

 

 

 

 

 

 

Message 4 of 4