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Cannot login on RPRM -- looking for license


Cannot login on RPRM -- looking for license

Hi All,


Good Day!

I am currently doing some test on RPRM and I had decided to upgrade its version from 9.0 to 9.0.1. After successful installation, I cannot login using the admin account, It says that I have invalid license and needs to check it via a certain IP.


I recently loaded a backup config on it, and not sure if its connected on a Platform Director.


Is there any way to access the server?




Message 1 of 2
Polycom Employee & Community Manager

Re: Cannot login on RPRM -- looking for license

Hello @jrrambla,

welcome back to the Polycom community.

Some or a couple of your old post(s) => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently.


For your new issue please contact Polycom support via your reseller as End Customers do not have the relevant access to RPRM.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2