Hello @jrrambla,
welcome back to the Polycom community.
Some or a couple of your old post(s) => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate ?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently.
For your new issue please contact Polycom support via your reseller as End Customers do not have the relevant access to RPRM.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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Please remember, if you see a post that helped you , and it answers your question, please mark it as an
"Accept as Solution".
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