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Cannot login on RPRM -- looking for license


Cannot login on RPRM -- looking for license

Hi All,


Good Day!

I am currently doing some test on RPRM and I had decided to upgrade its version from 9.0 to 9.0.1. After successful installation, I cannot login using the admin account, It says that I have invalid license and needs to check it via a certain IP.


I recently loaded a backup config on it, and not sure if its connected on a Platform Director.


Is there any way to access the server?




Message 1 of 2
Polycom Employee & Community Manager

Re: Cannot login on RPRM -- looking for license

Hello @jrrambla,

welcome back to the Polycom community.

Some or a couple of your old post(s) => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently.


For your new issue please contact Polycom support via your reseller as End Customers do not have the relevant access to RPRM.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2