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Change of IP of bridge has messed up GAL, Recent Calls and saved contacts

Occasional Contributor

Change of IP of bridge has messed up GAL, Recent Calls and saved contacts

We recently changed the IP address of our RMX and therefore all the bridge rooms got a new IP. We ran into 3 problems:

 

- The list of recent calls in our HDX's and Polycom Desktop Clients all still point to the old IP. is there any way to remove these? Preferably via the CMA so we only have to do it once?

 

- The global address list changes did not propogate to our HDX devices. We had to manually visit each one to get them to take the update. What is the procedure to force this propogation?

 

- Contacts for meeting rooms needed to be deleted and then searched for and re-added to the contact list in the Desktop Client in order for the IP address to be proper for the contact.

 

Any advice is appreciated. We can't be the first people to change the IP of their RMX bridge.

 

 

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2 REPLIES 2
Valued Contributor

Re: Change of IP of bridge has messed up GAL, Recent Calls and saved contacts

Please post current verion of rmx
BR
Yash
Message 2 of 3
Occasional Contributor

Re: Change of IP of bridge has messed up GAL, Recent Calls and saved contacts

Hi, the info on our bridge is as follows:

RMX 2000
MCU Version 7.6.1.136
RMX Manger Version EMA-v7.6.1.99
Message 3 of 3