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Client cannot browse DMA/RPAD after the Adobe flash player is disabled in browser

Sujoy
Occasional Advisor

Client cannot browse DMA/RPAD after the Adobe flash player is disabled in browser

Hello 

Our client is facing the above issue after Adobe stopped the adobe flash player plugin is disabled.

Can there be a workaround for this so that he can access the servers.

The servers DMA/RPRM and RPAD are physical servers individually licensed.

3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Client cannot browse DMA/RPAD after the Adobe flash player is disabled in browser

Hello @Sujoy ,

 

Welcome back to the Poly Community.


Please see >here< and >here< and there is information >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Client cannot browse DMA/RPAD after the Adobe flash player is disabled in browser

Hello @Sujoy 

 

the customer should have been informed that the Flash runs out at 31.12.2021 but in addition, have a look to these instructions from VMWare >here<

 

The suggestion is to upgrade to DMA 10.0 or later and swap the RPAD to a DMA Edge.

 

You can contact Poly sales in your region to discuss options.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
MichaelLevesque
Frequent Advisor

Re: Client cannot browse DMA/RPAD after the Adobe flash player is disabled in browser

We had the same issue with one of our RPAD's that was scheduled for upgrade and we didn't get to it on-time. A cheat for getting access back into the interface is the change the date on your computer clock. We rolled a PC back to a date in November and we were able to load flash again. Not a great long term solution but it allowed us to get access to the interface to run the upgrade.

Michael J. Levesque, PCVE
Message 4 of 4