Solved: DMA 7000 Factory Reset, then no access

JoeVallender · ‎07-27-2013

We have factory reset a DMA 7000 for re-installation and now cannot access it. Using PuTTy, I can get a login: prompt but no passwords work. Anybody know the default password in this situation?

JoeV

JoeVallender · ‎07-30-2013

Yes, used the DVD for fhe factory restore, and had a monitor connected. Also had used the USB with the config utility to set the IP addresses. Worked with Polycom support and after rebooting with the USB again and having it come up again with another self boot, the web interface is accessible and all appears normal.

JoeV

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SteffenBaierUK · ‎07-28-2013

Hello JoeV,

welcome back to the Polycom Community.

I am quite sure that we do not publicly advise these passwords.

Please work with your Polycom reseller and/or Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Uwe_Ansmann · ‎07-28-2013

Have you used the DVD for the restore procedure ?

Can you attach a VGA monitor to have a look if the boot process stops for whatever reason (maybe cmos battery) ?

Have you tried to set the ip address by using the DMA USB Configuration Utility ?

Kind regards,
Uwe

JoeVallender · ‎07-30-2013

Yes, used the DVD for fhe factory restore, and had a monitor connected. Also had used the USB with the config utility to set the IP addresses. Worked with Polycom support and after rebooting with the USB again and having it come up again with another self boot, the web interface is accessible and all appears normal.

JoeV

View solution in original post

DMA 7000 Factory Reset, then no access

DMA 7000 Factory Reset, then no access

Re: DMA 7000 Factory Reset, then no access

Re: DMA 7000 Factory Reset, then no access

Re: DMA 7000 Factory Reset, then no access

Re: DMA 7000 Factory Reset, then no access