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DMA: MCU: Insufficient User Connections [3013]

Vikas Malik
Vikas Malik
Occasional Contributor
‎12-02-2016 04:37 AM
‎12-02-2016 04:37 AM

DMA: MCU: Insufficient User Connections [3013]

Hi Team,

 

I am observing DMA: MCU: Insufficient User Connections [3013] alarm on DMA multiple times, please help me out with this alarm.

 

Thnx

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SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎12-02-2016 05:38 AM
‎12-02-2016 05:38 AM

Re: DMA: MCU: Insufficient User Connections [3013]

Hello Vikas,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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Vikas Malik
Vikas Malik
Occasional Contributor
‎12-02-2016 05:50 AM
‎12-02-2016 05:50 AM

Re: DMA: MCU: Insufficient User Connections [3013]

Hi Steffen,

 

Thnx for the response,

 

6.3.2_P3_Build_222610 is the SW version of the DMA now. Please let me know the impact of this alret also.

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MikeB
Polycom Employee MikeB
Polycom Employee
‎12-05-2016 07:45 AM
‎12-05-2016 07:45 AM

Re: DMA: MCU: Insufficient User Connections [3013]

From the DMA Operations Guide:

 

"Note: MCU connections

In order to efficiently manage multiple calls as quickly as possible, the Polycom RealPresence DMA

system uses multiple connections per MCU. By default, a RealPresence Collaboration Server or RMX

MCU allows up to 20 connections per user. We recommend not reducing this setting (the

MAX_NUMBER_OF_MANAGEMENT_SESSIONS_PER_USER system flag). If you have a

RealPresence DMA supercluster with three Conference Manager clusters and a busy conferencing

environment, we recommend increasing this value to 30."

 

 

 

Michael K. Bromley, CVE, CCENT, WCNA, VCA-DCV
Technical Lead
Infrastructure Technical Support Center
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Vikas Malik
Vikas Malik
Occasional Contributor
‎12-07-2016 12:07 AM
‎12-07-2016 12:07 AM

Re: DMA: MCU: Insufficient User Connections [3013]

Hi Michael ,

 

Thnx for the response let me try this.

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