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DMA VMR Reset Delay

Occasional Contributor

DMA VMR Reset Delay

Hi all,


When creating a VMR on the DMA and selecting a created Conference Template to utilise a conference profile on the RMX's you have the option to have the conference terminated when 1 participant remains in the conference on the RMX.


This option is not available in the standard conference templates on the DMA.


The problem we are experiencing, once a conference is terminated, the DMA takes up to 55 seconds to reset the VMR and then users can dial back into the same VMR number.


Previously when the VMR Meeting Room was hosted on the RMX with the CMA4000 Solution, a conference was terminated and then a user was able to dial back into the VMR with no delay.


Please can anyone advise if there is a flag or a setting on the DMA so that a terminated VMR can be recreated when it has been terminated? This is very frustrated for users as they have to wait 55 seconds before they can dial back into a terminated VMR.


Kind Regards,


Message 1 of 3
Polycom Employee & Community Manager

Re: DMA VMR Reset Delay

Hello LeRouxJoubert,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Message 2 of 3
Occasional Contributor

Re: DMA VMR Reset Delay

Good day,


Current Software Version, 6.4.1_P7_Build_241688.


So after a meeting is destroyd on the RMX then the DMA takes up to 65 seconds to reset the meeting room.


Is there a setting to change this as users have back to back meetings and these VMR must be reset immediatly?


Kind Regards,

Message 3 of 3