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DMA with Cisco CUCM

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Valued Contributor

DMA with Cisco CUCM

Hi All,

 

We have some issue with DMA VMR and Cisco Jabber, whenever we tried to join DMA VMR from Cisco jabber the video get dissapper once the call get conneceted and the interesting part is this is happing with the latest version(7.8) of RMX.please find description below of RMX and CUCM.all are fine with the software version 7.7

 

As diiscussed with polycom guys and they are saying that this is unknown issue so far from their side.

 

Any suugession on this issue

 

RMX 2000,7.8

CUCM,8.5

 

BR

Yash pal

BR
Yash
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2 REPLIES 2
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Polycom Employee & Community Manager

Re: DMA with Cisco CUCM

Hello YashPal,

 

do I understand you correctly that the issue is not present when using RMX 7.7 but is present with RMX 7.8?

 

Have you raised this with our support and supplied the relevant logs and if yes what is the Polycom ticket number ?

 

What Endpoints are dialing in and what is the exact call scenario?

 

Do other Endpoints have Video first and when the Jabber client joins the Video fails ?

 

Please provide more detailed information and ensure you work with our support team as advised on multiple other occasions.

 

Best Regards

 

Steffen Baier

 

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
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Valued Contributor

Re: DMA with Cisco CUCM

issue resolve after create new SIP trunk on CUCM cluster on which effected user registered

 

Thanks for your support

 

BR

Yash Pal

BR
Yash
Message 3 of 3