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Endpoint registration to DMA Timed Out

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Occasional Contributor

Endpoint registration to DMA Timed Out

Dear all,
During videocalls and videoconferences endpoints periodically loose registration to DMA and as a result call is terminated.
In registration history I see registration details:
Start time: 2013-12-30 11:07:00 GMT+3
End time: 2013-12-30 11:12:30 GMT+3

Registration Status: Timed Out

Termination Reason: Registration expired.

Anybody has the same problem?
Thank You.

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
Polycom Employee

Re: Endpoint registration to DMA Timed Out

Hello...

the latest sw version for the dma is 6.0.3. For the hdx systems it´s 3.1.2. Consider upgrading to this releases.

Regarding your problem:

Have you tried to lower the registration refresh interval on the DMA "/ Admin / Call Server / Call Server settings" ?

Is the registration expiration reproducible and does this happen on all endpoints ?

 

Kind regards,
Uwe

View solution in original post

Message 4 of 5
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Polycom Employee

Re: Endpoint registration to DMA Timed Out

Hi ksu...

could you post some more details (SW Version of DMA, Endpoint types and SW version) ?

 

Kind regards,
Uwe
Message 2 of 5
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Occasional Contributor

Re: Endpoint registration to DMA Timed Out

Hi!
SW Version of DMA: 6.0.2_P1_Build_16 (VDM installed: SW Version of RPRM: 8.0.1 )
Endpoints: HDX 6000(Release 3.0.5), 7000(Release  3.1.1.3), 9000(Release 3.0.3.1); and RPDs (RPD-release_3.0.0.38914)

Kind regards,
Kseniya

Message 3 of 5
Polycom Employee

Re: Endpoint registration to DMA Timed Out

Hello...

the latest sw version for the dma is 6.0.3. For the hdx systems it´s 3.1.2. Consider upgrading to this releases.

Regarding your problem:

Have you tried to lower the registration refresh interval on the DMA "/ Admin / Call Server / Call Server settings" ?

Is the registration expiration reproducible and does this happen on all endpoints ?

 

Kind regards,
Uwe

View solution in original post

Message 4 of 5
Highlighted
Occasional Contributor

Re: Endpoint registration to DMA Timed Out

Hello!

The described problem happened on all endpoints.

After upgrading DMA to the latest version - 6.0.3 there is no more problem with endpoint registrations. 

Thank You very much.

Kind regards,
Kseniya

Message 5 of 5