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Endpoints Reappearing in Resource Manager

Occasional Contributor

Endpoints Reappearing in Resource Manager



We have recently installed RealPresence in our environment. As part of that, we did a test cutover of a few units, and then removed them and readded them back to CMA.

The issue that we are currently having is that we are not yet ready to cut over...but I can't seem to perminatly delete these units out of RPRM. I delete them from Endpoing->Monitor View, and they vanish...only to show up again when I check on them an hour of so later.


What I am missing to get them out of the system entirely?

Message 1 of 3
Polycom Employee & Community Manager

Re: Endpoints Reappearing in Resource Manager

Hello woodsbw,

welcome back to the Polycom Community.

Its always useful to provide details on the currently used software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

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Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Message 2 of 3
Occasional Contributor

Re: Endpoints Reappearing in Resource Manager

Sure, we are using RPRM 9

Message 3 of 3