I would like to ask some help.
Our company is currently trying to have video connections with an external vendor.
Both of the companies are with complete Polycom environments (HDX, RMX, CMA, VBP).
What is working:
Direct dialing from our endpoints. Example: HDX 8000 dials out to 8900XXX@195.145.YY.YYY (or 195.145.YY.YYY##8900XXX), the call gets connected without any issues.
What is not working:
Dialing from our RMX. Example: RMX 4000 dials out to 195.145.YY.YYY (IP field) and 8900XXX as E.164/H.323 ID. The call does not go through to the remote endpoint. Error message within the VBP's activity logs:
Call-Status: Q.931 signaling received and forwarded
Termination Cause: Call ended by destination
Our devices (including the RMX) are routed through the CMA 5000 gatekeeper we have onsite.
Please note - whenever I dial a direct IP address of an endpoint (which is not behind a VBP), the connections goes through smoothly.
I used a Polycom test system (HDX 8000 - IP: 126.96.36.199) for the connection.
Any help is greatly appreciated!
It's a real IP address and I cannot dial the far end directly, since it is located within an internal network (hence them having/using a VBP of their own).
I had a similar problem dialling out from an RMX.
I thought putting in the IP in the IP box and then the alias in the alias box would work, however it did not.
For some reason it seemed that the alias wasn't being used when looking at the VBP logs.
A workaround for my scenario was to do <ALIAS>@<IP> in the alias box and set it to email id. Just leave 0.0.0.0 in IP.
Hope this helps