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External site calls - RMX/CMA/VBP vs. HDX/CMA/VBP

Dgaran
Advisor

External site calls - RMX/CMA/VBP vs. HDX/CMA/VBP

Hello,

 

 

I would like to ask some help.

 

Our company is currently trying to have video connections with an external vendor.

 

Both of the companies are with complete Polycom environments (HDX, RMX, CMA, VBP).

 

 

What is working:

 

Direct dialing from our endpoints. Example: HDX 8000 dials out to 8900XXX@195.145.YY.YYY (or 195.145.YY.YYY##8900XXX), the call gets connected without any issues.

 

 

What is not working:

 

Dialing from our RMX. Example: RMX 4000 dials out to 195.145.YY.YYY (IP field) and 8900XXX as E.164/H.323 ID. The call does not go through to the remote endpoint. Error message within the VBP's activity logs:

Call-Status: Q.931 signaling received and forwarded
Termination Cause: Call ended by destination

 

Our devices (including the RMX) are routed through the CMA 5000 gatekeeper we have onsite.

 

 

Versions:

 

  • RMX 4000 - 7.8.0.246
  • CMA 5000 - 5.5.0.ER19
  • VBP 5300-E - 11.2.3
  • HDX 8000 - 3.0.2

 

Please note - whenever I dial a direct IP address of an endpoint (which is not behind a VBP), the connections goes through smoothly.

 

I used a Polycom test system (HDX 8000 - IP: 140.242.250.205) for the connection.

 

 

Any help is greatly appreciated!

 

 

Daniel
Message 1 of 8
7 REPLIES 7
YashPal
Valued Contributor

Re: External site calls - RMX/CMA/VBP vs. HDX/CMA/VBP

Hi, i would like to ask you first what type of public ip you having its a real ip or netted ip second have you tried to dial the same far end ip without string. Regards Yashpal
BR
Yash
Message 2 of 8
Dgaran
Advisor

Re: External site calls - RMX/CMA/VBP vs. HDX/CMA/VBP

Hello,

 

 

It's a real IP address and I cannot dial the far end directly, since it is located within an internal network (hence them having/using a VBP of their own).

 

 

Thanks

Daniel
Message 3 of 8
YashPal
Valued Contributor

Re: External site calls - RMX/CMA/VBP vs. HDX/CMA/VBP

Hi, Try to connect them to resigter your RMX over VBP stright a way do it to make your VBP in embrded GK mode. Regards Yashpal
BR
Yash
Message 4 of 8
Dgaran
Advisor

Re: External site calls - RMX/CMA/VBP vs. HDX/CMA/VBP

Hi,

 

 

Instead of the CMA? Or is there a way to register it in addition?

 

 

Thanks!

Daniel
Message 5 of 8
YashPal
Valued Contributor

Re: External site calls - RMX/CMA/VBP vs. HDX/CMA/VBP

Hi, instead to resiter the RMX on CMA resister the same on VBP,put the VBP on emberded GK then resister it on VBP,VBP itself play a role of GK. Regards Yash Pal
BR
Yash
Message 6 of 8
Richie
Occasional Contributor

Re: External site calls - RMX/CMA/VBP vs. HDX/CMA/VBP

Hey Daniel,

 

I had a similar problem dialling out from an RMX.

 

I thought putting in the IP in the IP box and then the alias in the alias box would work, however it did not.

For some reason it seemed that the alias wasn't being used when looking at the VBP logs.

 

A workaround for my scenario was to do <ALIAS>@<IP> in the alias box and set it to email id. Just leave 0.0.0.0 in IP.

 

Hope this helps

Message 7 of 8
Avi_Pinchas
Occasional Advisor

Re: External site calls - RMX/CMA/VBP vs. HDX/CMA/VBP

Hi Dgaran,

just set the elias in the email id and that should work for u ..

 

 

Message 8 of 8