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H323 Calls Disconnects when other party answer

Occasional Contributor

H323 Calls Disconnects when other party answer



we are facing an issue of call disconnection as soon as the other party answers the call, going through the call events in DMA i can see that all signalings works perfect(Alerting and call connect are all recieved and processed well)until my unit sendmasterslavedetermination and terminalcapability. After which the far end responds with a Q931 release complete


interestingly the VTC call back site is the only party i can make call to. i would be greatfull if any one can me a clue to fix this issue.

Message 1 of 2
Polycom Employee & Community Manager

Re: H323 Calls Disconnects when other party answer

Hello Sijin Prakash,

welcome back to the Polycom Community.

A couple of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution".


If they are in this state nobody finding them via a community search will know if an answer or advice was useful and has helped you.


Could you therefore kindly go over them and mark or answer as appropriate ?


If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 




In addition what is the currently used software version?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 2