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H323 Calls Disconnects when other party answer

Sijin Prakash
Occasional Contributor

H323 Calls Disconnects when other party answer



we are facing an issue of call disconnection as soon as the other party answers the call, going through the call events in DMA i can see that all signalings works perfect(Alerting and call connect are all recieved and processed well)until my unit sendmasterslavedetermination and terminalcapability. After which the far end responds with a Q931 release complete


interestingly the VTC call back site is the only party i can make call to. i would be greatfull if any one can me a clue to fix this issue.

Message 1 of 2
Polycom Employee & Community Manager

Re: H323 Calls Disconnects when other party answer

Hello Sijin Prakash,

welcome back to the Polycom Community.

A couple of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution".


If they are in this state nobody finding them via a community search will know if an answer or advice was useful and has helped you.


Could you therefore kindly go over them and mark or answer as appropriate ?


If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 




In addition what is the currently used software version?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2