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Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello Guys,

 

please help me to guide how to extract or download the software upgrade key for RPRM from support site.

GET option is not availble on the page.

4 REPLIES 4
HP Recommended

Hello saurabh_jain,

welcome to the Polycom Community.

Usually you require the serial number of the device in question.

 

If you struggle with this please contact your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen Baier,

 

Thank for reply on my query.

 

I have a serial number of the device to get the upgrade key code.

 

i am not able to get the serial no. the option for download the serial no is not available on the site for more information screenshot of the page has been enclosed.

 

Thanks & regards,

 

Saurabh Jain

Delhi, India.

HP Recommended

Hello Saurabh,

Could this be a Browser issue i.e. have you tried a different one?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The Download File link is above what is displayed in your screen shot. It's the same file for all versions. There are sections within the file that specify what versions the file is good for.

 

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