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I have some problem in my polycom captuer server

Member

I have some problem in my polycom captuer server

I have some problem in my polycom captuer server . i finished i recording  in the confrence the file was not make transcoding into mp4 file.
please how can solve the problem.

note :-

i used recording by MR on DMA 7000

Message 1 of 5
4 REPLIES
Advisor

Re: I have some problem in my polycom captuer server

You should check the transcoding template you had used if MP4 is included

 

Regards,

Ralph

Message 2 of 5
Member

Re: I have some problem in my polycom captuer server

I checked the transcoding template i had use  MP4 but the transcoding processing  has error.
note :- i use the transcoding template during the video record

Message 3 of 5
Member

Re: I have some problem in my polycom captuer server

Good morning
please no  tecnacal emplyee from polycom can you solve the trubleshoting.
bestwishes
Hassan

Message 4 of 5
Polycom Employee & Community Manager

Re: I have some problem in my polycom captuer server

Hello Hassan,

welcome back to the Polycom Community.

If no Polycom employee volunteers please open a support ticket. If you are out of warranty or out of contract you will have to pay PPI / Pay Per Incident.

Best Regards

Steffen Baier

Polycom Global Services

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Message 5 of 5