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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have some problem in my polycom captuer server . i finished i recording  in the confrence the file was not make transcoding into mp4 file.
please how can solve the problem.

note :-

i used recording by MR on DMA 7000

4 REPLIES 4
HP Recommended

You should check the transcoding template you had used if MP4 is included

 

Regards,

Ralph

HP Recommended

I checked the transcoding template i had use  MP4 but the transcoding processing  has error.
note :- i use the transcoding template during the video record

HP Recommended

Good morning
please no  tecnacal emplyee from polycom can you solve the trubleshoting.
bestwishes
Hassan

HP Recommended

Hello Hassan,

welcome back to the Polycom Community.

If no Polycom employee volunteers please open a support ticket. If you are out of warranty or out of contract you will have to pay PPI / Pay Per Incident.

Best Regards

Steffen Baier

Polycom Global Services

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