Solved: Initializing media engine

ali4yaqubi · ‎11-13-2014

Hello All,

When i am loging to my Polycom CMA Desktop then it says to me Initializing media engine so please help me if there is a sulotion for it.

I did restarted many time my Polycom CMA 4000 and didn't fixed!

At the same time in from one computer i can log in and there is no problem and from another computer i can't log in.

FYI, Please see the attachment screen shot!

NOTE: Polycom CMA 4000 Software Version is: 4.1.0.0027

Thanks and looking forward to hear from you with a good sulotion!

Ali,

SteffenBaierUK · ‎11-15-2014

Hello Ali,

I work with FVC on a quite frequent basis on tickets for their end customers so I know they are providing support.

You can download the relevant software from our Support page.

I assume you are out of warranty and do not have a valid service contract so please contact FVC to assist you or to raise a ticket for you with support as you can usually use the pay per incident functionality.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎11-13-2014

Hello Ali,

This is the original un-patched and un-updated Version of CMA so I would advise you to contact your Polycom reseller so they can raise a Support ticket wit us.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

ali4yaqubi · ‎11-14-2014

Hello Steffen,

Thanks for replying and my reseller is FVC and he don't give support so would you please show another way to solve the problem?

My polycom CMA 4000 has been installed on 2011.

Thanks and looking forward to hear from you Steffen.

Ali.

SteffenBaierUK · ‎11-15-2014

Hello Ali,

I work with FVC on a quite frequent basis on tickets for their end customers so I know they are providing support.

You can download the relevant software from our Support page.

I assume you are out of warranty and do not have a valid service contract so please contact FVC to assist you or to raise a ticket for you with support as you can usually use the pay per incident functionality.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

ali4yaqubi · ‎11-15-2014

Hello Steffen, Thanks for your note and yes my service contract has been finished and I will try to contact with them and I hope they help me. Regarding my CMA problem has been solved and I have just restarted my CMA and then I have cleaned the HDD and now it is working normal. Thanks for your always support and help. Ali

Initializing media engine

Initializing media engine

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