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Installing a Verisign Cert

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Installing a Verisign Cert

I've aquired a verisign cert for our vbp-e.  Every time I try to upload the cert, it says Key not valid.  I don't know what Key i'm supposed to use.  Any thoughts or docs would be appreciated.



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Polycom Employee & Community Manager

Re: Installing a Verisign Cert

Hello Dman,

welcome to the Polycom Community.


Not knowing your currently used software Version I simply post a link to the latest 11.12.6 VBP Configuration guide from our Polycom support page => here <=


The pre-requisite for any certificate are (source page 96):


A file must be in Base64, PEM-encoded format and have the file extension, ".pem".


You will need both a certificate and a private key and may need to contact your certificate issuer for further support.

The community's VoIP => FAQ <= contains this post here:

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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