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Internet Calling issue

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Advisor

Internet Calling issue

Dear All,

 

Required pointers....

 

Scenario:

 

RPRM

DMA

RPAD

RPCS

 

Endpoint provisioned internally and over the internet.

 

661032 - Endpoint in the network

661033 - End point in the internet

 

Calls from 661032 to 661033 is working

Calls from 661032 to 661033 is not working.

 

DMA IP - 10.1.1.12

RPAD LAN - 10.1.1.14

RPAD WAN - 10.1.1.15

 

Means calls from EP in the internal network to the EP in the internet on the E.164 is not working.

 

Basic configurations of RPAD and DMA is in tact. Sites are created with site links to internet.

Observation is  Calls made from the internal network is routed to RPAD LAN leg by DMA , but RPAD LAN legs instead of sending the traffic to RPAD WAN leg it sends it back to DMA. , please find the attached call signalling snaps .

Regards,

Sreejith K T
2 REPLIES 2
Advisor

Re: Internet Calling issue

Hi All,

 

Any pointers to this will be much appreciated.

 

Regards,

Sree.

Regards,

Sreejith K T
Message 2 of 3
Highlighted
Polycom Employee & Community Manager

Re: Internet Calling issue

Hello Sreejith,

welcome back to the Polycom Community.

Could I kindly ask you not to "bump" posts?

 

If someone has an answer for you they will answer. If this is urgent please open a support ticket via your Polycom reseller.


Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3